HOME NEWS CONTACT
Thank you for your interest in Concept II Tile. Below is a listing of some of our more commonly asked questions. If you have a question that you don’t see here please call us at 585-248-3511 or contact us via email at info@concept-iitile.com.

HOW LONG HAVE YOU BEEN IN BUSINESS?
Over 45 years! Concept II Tile is a family owned business with a team of passionate, dedicated professionals.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We accept cash, personal checks, cashier’s checks and money orders. Credit card payments are limited to $500.00.

CAN I WORK WITH MY OWN BUILDER OR CONTRACTOR TO PERFORM THE WORK AND PURCHASE PRODUCTS FROM CONCEPT II TILE?
Absolutely, we are happy to work with you and your builder or contractor to both design and supply your tile products for a remodel or new home project.

HOW DOES CONCEPT II TILE COMPARE PRICE WISE AGAINST OTHER TILE STORES?
Being a local and independent retailer provides a major advantage to our customers. We are extremely competitive with our pricing and lead time, supplying products from vendors we know and trust. We encourage you to schedule a consultation with a designer who can walk you through the individual pricing of your project..

HOW ARE YOU DIFFERENT FROM THE COMPETITION?
Our experienced designers will guide you towards selections that fit with the era of your home or compliment the choices you’ve already made. Our designers are practiced professionals who will help you choose the right tile for your budget and vision.

CAN YOU HELP WITH DESIGNING THE TILE LAYOUT?
When you purchase tile from us, we will communicate the design with your installer through a drawing or clearly written instructions. From there, it is the responsibility of the contractor or installer to measure the space and determine the quantities needed.

DO YOU INSTALL TILE?
We do not install tile. Once tile is selected we can provide the names of our favorite installers and ones we feel would be best to work with your specific selections.

HOW DO I KNOW WHAT TILE I CAN OR CANNOT USE FOR SPECIFIC APPLICATIONS?
All the manufacturers and distributors we represent disclose to us the recommendations and limitations of their products. When shopping for tile, please be prepared to provide full disclosure on the conditions of the area to be tiled. For example, make sure to let your tile designer know if the area is outdoors or subject to freezing and we can steer you toward the products that will be best suitable for this area.

WHAT IS THE DIFFERENCE BETWEEN PORCELAIN AND NATURAL STONE? WHY WOULD I DECIDE TO USE ONE OVER THE OTHER?
The most important difference is that a natural stone will need to be sealed and requires more care and maintenance. Stone is also likely to cost two or three times as much as a porcelain that looks similar. While porcelain tile has come a long way with its authentic imaging patterns, some consumers simply prefer the beauty of natural stone.

CAN I TAKE SAMPLES HOME WITH ME?
We think it’s imperative that you see your tile selection on location whenever possible. We allow most tiles & boards to be borrowed for 1 week. In some cases, a sample can be procured for little to no cost.

HOW DO I MAINTAIN MY TILE AFTER INSTALLATION?
We are happy to provide care and maintenance instructions with every purchase; download a copy here.

THIS IS OVERWHELMING, WHERE DO I START?
If it’s new construction or a blank slate, we recommend that you start with the finishes that have fewer choices. Often these will be choosing cabinetry color, followed by selecting a countertop and so on. For a more in-depth look, you can read our blog on this subject; Making Tile Selection Stress Free. If the tile is going to have to relate to some existing finishes, for example, rugs, paint colors, art, furniture, etc., it is very helpful to have pictures or samples of those when you come in.

WHAT SHOULD I BRING TO THE SHOWROOM WITH ME?
The more prepared you are, the better we are able to help you. Floor plans, elevations, dimensions and swatches of finishes that have already been selected make the process easier. Thinking about your budget for tile before you come in is also very important during the designing phase.

DO YOU OFFER ANY LOCALLY MADE OR GREEN PRODUCTS?
Yes! We are fortunate to have relationships with some of the most progressive companies interested in green building products and sustainability. There is a maker of handmade ceramic tile very close to Rochester and we love to support them by specifying their tile. We are fortunate to be located within 500 miles of several stone quarries that would qualify your project for LEED certification if desired.

WHEN BUDGETING FOR TILE, IN GENERAL HOW MUCH DOES TILE COST?
Standard size porcelain tile can generally range from $4.00 – $15.00 per square foot. Standard size natural stone can generally range from $6.00 square foot to $30.00 per square foot. Mosaic, or any small tiles mounted on sheets start at $15.00 per square foot (for commercial ceramic) to $150.00 per square foot (for waterjet cut marble). A good rule of thumb is the more special it looks, the more it will cost per square foot. When setting a budget, it is imperative to know the number of square feet that need to be tiled.

CAN UNUSED TILE BE RETURNED?
Unfortunately, all our tile is special order, brought in specifically for your project, we are unable to take returns. This is why we stress the importance of getting the quantities needed directly from your tile installer.

WHAT ABOUT GROUT? DO I HAVE TO HAVE GROUT LINES? IF SO, HOW CAN I KEEP IT LOOKING GOOD?
Yes, you must have grout lines. All tile, even rectified tiles are not perfectly square and straight. Any micro imperfection on a tile could throw off an installation. Additionally, any substrate that tile can be set upon is likely to shift as the building naturally expands and contracts. Grouting between tiles buffers these innocuous movements, preventing cracks. The manufacturer of the tile has tested the product and made a recommendation on the grout joint, and it is in your best interest to adhere to that. As far as looking good, you should seal the grout and then use the recommended products to clean the grout.
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